Privacy Policy

Effective date: 08/06/2025
Last updated: 08/06/2025

 

1. Introduction

West Coast Exteriors (“we,” “us,” “our”) respects your privacy. This policy describes how we collect, use, disclose, and protect personal information when you use our website (https://westcoastexteriorsfl.com) and related services.

 

2. Information We Collect

a. Voluntarily provided information:

  • Contact details (e.g., name, email, phone number, address) when submitting project inquiries, consultation forms, or communications.

  • Project-specific data such as property details, photos, preferences, etc.

b. Automatically collected information:

  • Log data (IP address, browser type/version, pages visited, device info, visit timestamps, site errors).

  • Cookies and tracking technologies for site performance and analytics.

 

3. Purpose and Use of Information

We may use personal data to:

  • Respond to your inquiries and consultations.

  • Provide quotes, estimates, and customer service.

  • Improve our website, services, and marketing efforts.

  • Send updates and promotional messages (SMS and email) only with your consent.

 

4. Data Sharing and Disclosure

We may share your personal data with:

  • Third‑party service providers (e.g., analytics tools, customer support platforms).

  • Contractors or partners involved in fulfilling your project.

  • Legal or regulatory bodies when required.

We do not sell or rent personal information to third parties without explicit consent.

 

5. Data Retention and Security

  • Retained only as long as needed for business and legal purposes.

  • Secure storage using commercial best practices.

  • No method of data transfer/storage is fully secure; user precautions (e.g. password protection) are recommended.

 

6. California Privacy Rights (CalOPPA & CCPA)

If you are a California resident, you have the right to:

  • Access, correct, or delete personal information.

  • Opt out of the sale of your personal data.

Although we do not sell your information, you may still request access or deletion.
We comply with CalOPPA’s requirement to post a conspicuous privacy policy link and include effective/update dates.

 

7. User Rights and Choices

You may:

  • Update, correct, or request deletion of your data.

  • Opt out of communications at any time via response links or contacting us directly at james@westcoastexteriorsfl.com.

  • Withdraw consent, noting that this may affect your ability to receive service or offers.

 

8. Changes to Our Privacy Policy

We may update this policy to reflect changes in laws or business practices. Changes are effective upon posting.

 

TCPA COMPLIANCE SECTION

Telephone Consumer Protection Act (TCPA) Compliance

a. Scope
Under the Telephone Consumer Protection Act (TCPA), we regulate telemarketing, automatic dialing, pre-recorded messages, SMS, and faxes using U.S. phone numbers. We only send calls or texts with your express written consent.

b. Express Written Consent
Before sending marketing messages via phone or SMS, we require your express consent, which includes:

  • Affirmative opt‑in via forms or checkboxes.

  • Disclosure of message nature (e.g., promotions from West Coast Exteriors).

  • Identification of the sender (company name, contact info).

  • Clear instructions for opting out.

c. Message Content and Opt‑Out Rights

  • Every message begins with company identification.

  • Messages include simple opt‑out instructions (e.g., “Reply STOP to unsubscribe”).

  • Opt‑out requests are honored promptly.

d. Do Not Call & Internal DNC Lists

  • We honor national and state Do‑Not‑Call registries.

  • We maintain an internal Do‑Not‑Call list.

  • Requests to be placed on this list are honored within a reasonable timeframe.

e. Training & Recordkeeping
We:

  • Train staff and third‑party vendors on TCPA policies and compliance.

  • Maintain records for at least four years, including consent forms, call logs, opt‑out requests.

f. Vendor Compliance

  • Any third party contacting consumers on our behalf must comply with TCPA requirements and contractual obligations reflecting this policy.

Enforcement & Liability

Violations of TCPA can result in statutory penalties (typically $500–$1,500 per violation; higher for intentional violations).

Contact Information

To request changes, corrections, or updates to your personal information, or to withdraw consent to communications, contact:
Email: info@wcefl.com
Address: 6227 N Washington Blvd Unit B, Sarasota, FL 34243